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Grade B and C to written criteria, a batch record with every delivery and fixed delivery days. Here is exactly how it works, and what lands in your audit file.
Pesticide use is recorded by plot and by cycle across all six farms, together with input records, pre-harvest intervals and water management. Our ginger is certified under MyGAP by the Department of Agriculture, and our Cili Merah (large red chilli) is available both MyGAP-certified and uncertified. The other lines are not certified yet: a MyGAP farm audit is targeted for early 2027, and GLOBALG.A.P. after that. We tell you in writing which applies to your lot, with the certificate number where there is one.
No porcine material, alcohol-derived input or other non-halal substance enters growing, washing, packing or transport at any point, and the packhouse is operated on that basis. Malaysian law reserves the word halal for certified goods, so we state the practice and the certification status per lot rather than the label.
Every consignment carries a block and harvest date, so a query on Tuesday can be traced to a field and a crew.
Two grading passes — in the field and at the packhouse — against criteria written before the season, not negotiated at the loading bay.
The same criteria are applied at the packhouse to every crop, adapted to that crop’s size and colour ranges.
Five steps, most of them inside the same day. Nothing sits waiting for a buyer to appear.
Cut in the cool of the morning, only against confirmed orders.
Obvious off-grade removed before it ever reaches the packhouse.
Graded to A / B / C, packed to the buyer’s format, grade marked on the box.
Crop-specific temperature, only as long as it takes to load.
Onto your truck, our truck, or the consolidation point.
Straight answers. If yours is not here, ask it in the enquiry form and we will answer in writing.
Not answered here? Ask on WhatsApp and get the answer from the people who grade and pack your produce.
One pallet for domestic delivery, one mixed 20-foot container for export. We would rather start small and grow the schedule with you than over-promise on a first load.
For lines already in rotation, within seven days. For a fixed weekly volume on a new line we plant to your schedule — talk to us one cycle ahead.
Yes. We plan planting blocks against contracted volume. In the monsoon months, November to February, harvests fall by 50 to 60 per cent across all lines. Every crop stays available, buyers with fixed volumes booked regularly at a fixed price are served first, and we confirm in writing before October which weekly volume we hold for you in those months, rather than shorting you without notice.
Both. Collect at the farm gate, or we deliver to your production site, packhouse or consolidation point on your delivery days.
A batch record with plot, harvest date, grade and volume, in the format your audit file needs. For export, the documents listed on the export markets page.
Yes, through Nusatani Spot. Each Spot order is a purchase contract of its own, at the day price and from uncommitted volume; there is no framework agreement for regular deliveries, no reserved block and no volume guarantee.
Send the schedule and the grades. Written reply within one working day.
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